shipping information

 

What are the shipping costs

Our items are mostly RTS unless specified as made to order.

Our turn around at the moment is 1-5 days to shipping on RTS items, this may increase once we start becoming busy.

Belgium

Free shipping on orders over € 50,00 (via BPost 1 - 5 business days once dispatched).

€8,00 shipping costs on orders under € 50,00 (via BPost 1 - 5 business days once dispatched).

Please note we do not ship to PO Boxes so please provide a physical address during checkout.

Europe

Free DHL express shipping on all orders over € 75,00 (2-3 business days from dispatch).

€ 10,00 DHL express shipping on all orders under € 75,00 (2-3 business days from dispatch).

Worldwide | Overseas

We send all our overseas parcels tracked. Should you need a tracking number please contact us.

When you are provided with your tracking number it will also advise the company we have used to send the parcel to you. 

Free shipping on orders over € 250,00 (up to 2 - 3 weeks from dispatch).

€ 20,00 shipping on orders under € 250,00 (up to 2 - 3 weeks from dispatch).

 

Combined orders must be be placed within a 12 hour period from shop updates, once the 12 hours pass we cannot guarantee your parcels can be combined and receive a shipping refund. 

Shipping to South Africa will need to be shipped via courier due to hold-ups and parcels not being delivered in a timely manner- which is out of our hands. Please note we will send an invoice for the remainder postage costs by using this service. You may also get charged customs fees once it arrives in the country.


International deliveries

For purchases outside of Europe, you may be required to pay a duty tax on your orders.

Please ensure you are aware of the possible charges you may incur in order to release your goods.

Failure to collect your parcel due to not wanting to pay these fees or the parcel being returned to us due to incorrect address information or non-collection from Depot will result in a return of your original order amount less € 60,00 to cover the costs for processing + inbound and outbound freight costs. 

Please make sure your order is correct
No order changes or cancellations once the order has been placed.
Customs duties & taxes are the responsibility of the buyer for all countries - if you refuse your parcel at customs due to the fees your order will be destroyed by customs and will not be refunded by Rad.Knits.


How long does it take for my order to be processed

We aim to ship goods within 2 business days of receiving your order. Please note we ship orders on working days and weekend orders will be packed and dispatched the following Monday. However, if we are having a storewide discount or a new season launch due to a large number of orders we receive, our processing time can be longer and the expected time delay can be 5-7 business days. This normally happens occasionally with new launches.  We appreciate your patience while our team works hard to get the orders dispatched as fast as we can. Please double check your shipping address is correct as we can not be held responsible for undelivered orders due to incorrect delivery details.

All rights reserved. © Radena 2020

This site was created and is managed in accordance with Belgian law

Muylebeekstraat 85, B-1570 Tollembeek (Galmaarden) | + 32 (0) 476 60 00 06

info@radknits.be | www.radknits.be | BE 0699 722 960

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